🔄 Return & Refund Policy – Luxora

At Luxora, we work hard to deliver high-quality products.
If you are not fully satisfied with your purchase, we’re here to help.

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⭐ 1. Return Eligibility

We accept returns under the following conditions:

✔ Wrong product received

✔ Damaged or defective product

✔ Missing items in the package

✔ Product not as described

Note:
We do NOT accept returns for

• Products damaged after delivery

• Items without original packaging & tags

• Used, washed, or altered products

• Clearance or sale items (non-returnable)

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⭐ 2. Return Window

You can initiate a return within 7 days of receiving your order.
After 7 days, we cannot accept return requests.

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⭐ 3. Return Process

Step 1 – Submit a Return Request

Email or WhatsApp us with:

• Order ID

• Product photos/videos

• Reason for return

Step 2 – Return Approval

Our team will review your request within 24–48 hours.

Step 3 – Pick-up Arrangement

Once approved, our courier partner will pick up the product from your location.

Step 4 – Quality Check

After the product reaches us, our quality team will inspect it.

Step 5 – Refund/Replacement

If the return passes QC, you will receive:

• Refund to your original payment method, OR

• Replacement (based on your choice)

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⭐ 4. Refund Timeline

Refund time after successful quality check:

• Prepaid Orders: 3–7 business days

• COD Orders: Refund via UPI/Bank Transfer (3–7 business days)

Refund speed depends on your bank/payment provider.

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⭐ 5. Non-Returnable Items

The following items cannot be returned:

• Innerwear / hygiene-related products

• Customized / personalized items

• Clearance & final sale items

• Gift cards

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⭐ 6. Product Received Damaged?

If the product received is damaged:

• Record unboxing video (required for claims)

• Contact us within 24 hours

• We will provide a replacement or full refund

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⭐ 7. Order Cancellation

• Orders can be cancelled only before dispatch.

• Once shipped, cancellation is not possible; you may request a return after delivery.

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⭐ 8. Exchange Policy

We provide exchanges only for:

• Size issues

• Wrong item delivered

Exchange availability depends on stock.

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⭐ 9. Contact Us for Support

If you have any questions about returns or refunds, feel free to contact us:

📩 Email: support@luxora.com
📞 Phone: +91-XXXXXXXXXX
⏱ Support Hours: Mon–Sat | 10 AM – 7 PM

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💙 We Value Your Shopping Experience

Our goal is to make sure you always love what you buy from Luxora.